Job Title: Service Relationship Consultant Mobile Telecoms/ICT – 12 Month Contract – Johannesburg
Location: JohannesburgTemporary
Job Summary:
Duties & Responsibilities:
Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Ensure escalation management processes and procedures in relation to the internal management structures
Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
Customer name/address changes (bill to, ship to, registered office)
Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact,
Desired Experience & Qualification:
Matric
ITIL qualification is MANDATORY
All experience must be in the mobile sector (voice and data)·
Service Management experience is mandatory
2 – 3 years’ experience within a service fulfilment and/or assurance role.
2 – 3 years’ experience in a client facing role·
IT/Telecommunications background is essential
Experience in client facing service, quality assessment and/or technical support
Package & Remuneration:
Salary: R176 per hour
Contract: 12 Months
Interested?
If interested, please apply directly through Pnet or email us directly at [email protected]
Remember, if emailing us directly, to insert “Service Relationship Consultant – JHB ” in the email subject line, for consideration.
To Apply: