Job Title: Active Directory and Messaging Engineer L2
Location: Cape Town
Install, manage, and support a global enterprise Messaging and Directory Services infrastructure based on Microsoft AD, Exchange and Exchange Online
Provide professional operation and support (troubleshooting and problem-solving) for Messaging and Directory Services infrastructure
Support multi-domain directory services based on Microsoft Windows 2012 and above.
Level 2/3 escalation support for messaging, directory services, and M365 based incidents.
Work on incidents, service, and change requests in central ticketing tool (Service Now)
Support planning and implementing of changes/projects/upgrades
Coordinate with application operation teams on planning and execution of processes and updates within the area of responsibility
Cooperate with other infrastructure support teams like Datacentre, Network, Telecom and Workplace
Creation and Updating of Detailed documentation on the messaging and directory services in existing datacentres.
Other duties may be assigned.
Here’s what we are looking for in candidates for this job
Bachelor’s Degree in Computer Information Systems (or a related field), preferred, OR equivalent experience
Advanced knowledge of Microsoft Exchange 2013 or higher and Exchange Online.
Knowledge of Microsoft Cluster concepts mostly focused on Microsoft Exchange.
Proven experience supporting Microsoft Active Directory 2008 and above.
Additional technical skills on Active Directory Domain Services for Windows Server 2016.
Knowledge of other Microsoft products such as Office 365, Teams, Azure AD.
Knowledge of MS email security
Experience with Mobile messaging, specifically: Apple iPhones, Android.
Experience with Mobile Device Management in an enterprise environment. Hands-on experience with Intune.
Knowledge of Microsoft Operating Systems up to 2019.
Desired Experience & Qualification
Active Directory and Messaging Engineer L2, Active Directory, Messaging Services, Infrastructure, Microsoft AD, Exchange, Exchange online, Microsoft Windows 2012, M365, Incidents, ticketing, Service now, Microsoft exchange 201, Microsoft Cluster, Microsoft Active Directory 2008 and above, Active Directory Domain Services for Windows Server 2016, MS email security, Mobile messaging, specifically: Apple iPhones, Android, Mobile Device Management, Intune, Microsoft Operating Systems up to 2019
Package & Remuneration:
Benefits and Bonus