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Job Title: Systems Engineer Manager – Woodmead
Location: Woodmead

Job Summary:
Duties & Responsibilities:
IT System infrastructure support

Oversee all connectivity between sites and ensure uptime
Oversee all IT hardware, including the outsourced hardware
Oversee all virtual server setups and server maintenance
Oversee all server setups to support the custom systems
Oversee all Cloud PABX services
Oversee all Office 365 services
Oversee all SQL services and data warehousing
Custom Systems support

Oversee all custom systems that they are working to the way they were designed
Assist with systems design with the development departments
Oversee all testing of the custom systems to ensure they work according to design spec or release notes
Oversee the transactions through SQL to ensure 100% accuracy in the platforms
Help with troubleshooting database and system issues and report any to the development department. Ability to read log files and error codes
Custom systems management
Ensure all systems are documented and working to the designs
Ensure the support team are trained and knows how to support the systems
Ensure a rotational support structure is in place for after-hours support for system systems or maintenance
Helpdesk management

Ensure staff are trained on the helpdesk policies and procedures
Ensure all support issues are logged on the helpdesk
Ensure all SLAs to customers are adhered to
Ensure the company has proper redundancy for supporting the solutions
Ensure the company follows all ISO policies and procedures and ensure all policy and procedures are understood by all staff and reviewed yearly

Desired Experience & Qualification:
Grade 12

Diploma or Degree in IT administration, MCSE, ITIL, etc.

5+ years in a senior/similar position

2-3 years in supporting customer-built systems.

Pastel Evolution

Windows 2012, 2019 and 2022+ server

Knowledge of Socket connections and web services

SOAP UI experience to use to test systems

SQL 2012 and 2019+ Server and SQL replication

Data warehousing and transactional flows of data in systems

Active Directory, DNS, DHCP Experience

Working with IIS and Certificates for websites

Virtual Server Experience, Azure or AWS experience a bonus

Knowledge of all forms of internet connectivity

Firewall Knowledge of rules and IPSEC

IT Security knowledge and design practices in security network and systems

Mobile phone knowledge and inner workings of the operating systems features

Knowledge of IT best practices for change control, implementations etc.

Package & Remuneration:
Market – related plus the usual company benenfits

To Apply:

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