Job Title: SNR IT SYSTEMS ADMINISTRATOR
Location: Port Elizabeth
Job Summary:
KEY TASKS AND RESPONSIBILITIES:
Ensure all systems are operational, adequately monitored and maintained
• Provide day to day end-user support
• Troubleshoot any ad hoc IT issues
• Monitor, manage and actively patch servers and workstations
• Periodically review server logs for potential problems
• Patch workstation clients and applications regularly
• Adhere to IT framework and policies in accordance to Group standard
• Manage and monitor fax, print and copier services and facilitate daily operations
Support internal stakeholders and manage third party vendors
• Understand the company’s business functions and improve IT processes
• Conduct staff training when necessary
• Support users on in-house developed and deployed applications
• Participate and manage project rollouts
• Manage external vendors, monitoring SLA
• Ensure outsourced services are in-line with Service Level Agreement
Perform IT reviews and assessment of procedures and controls
• Create and maintain documentation on IT manuals and procedures
• Implement and manage new processes
• Prepare regular and ad hoc systems reports
Ensure efficiency in responding to and fixing user problems.
• General desktop support: Printing setups. Office and Application support
• Creating users, resetting passwords, access levels, file interface validation, etc.) across all clients.
• Remotely manage South African office IT operations and support end-users
• Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage
• Facilities: manage third party office maintenance
Knowledge and Skills:
• Minimum 3 – 5 years’ experience in IT Analyst or Administration field
• Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC
• Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP
• Proactive troubleshooting skills
• Impeccable verbal and written communication skills.
• Well organised.
• Very good time and priority management skills.
Additional Desirable Skills:
• Working knowledge of MS Azure, Azure Active Directory
• Working knowledge of Cisco firewall/switches, Microsoft Server 2012 and 2016 and HyperV
• Any type of development and programming an advantage
• CMD, powershell or VB scripting advantageous
Qualifications and Experience:
• Grade 12
• Basic Degree or Diploma in IT with relevant IT certifications
• CompTIA Network+ or CCNA advantageous
To Apply: